Many of the commonly asked questions are addressed below. We've also listed contacts for more information in each area.

Men's Recovery Program
1. How long is the program?
Clients work through at their own pace. Typically it take 4-6 months.
2. Can clients work while in the Recovery Program?
3. Where do Recovery clients sleep?
Typcially, clients begin the program sleeping on floor mats at the Emergency Shelter. As soon as possible, they move to the Don & Cathy Jacobs House or the Privett Recovery Center.
4.  What are visting hours?
Visiting hours for new clients are 5-7 p.m., including weekends. Once a client moves into Phase 1 of the program, visiting hours are expanded to 4-10 p.m., and all daylight hours on weekends.
5.  What should clients bring with them?
It is best to only bring two to three changes of clothes. No electronic devices are allowed (i.e., cell phones, IPODs, game systems, etc.)
6.  How do clients phone home?
There are pay phones in both the Emergency Shelter and Privett Center. If possible, the client should bring a pre-paid phone card. That is much cheaper than long distance collect calls.
7.  How can clients be reached in an emergency?
If your family member is in the men's recovery program, you can call (859) 225-4673. Please be aware that due to confidentiality, we cannot confirm that a client is here.  However, let staff know what the problem is and they will find the client and have them call you back.

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Women's Recovery Program
1.  How long is the Women's program?
It generally takes women nine to 12 months to complete our women's recovery program.
2.  Is there a waiting list?
Yes, potential clients call and complete over-the-phone screening. They are then placed on the waiting list.
3.  Can I put my daughter, sister, wife on the waiting list? 
No, we will have to speak to the woman seeking assistance and do an over-the-phone screening.
4.  Can my children come with me?
Unfortunately, no - we do not have accommodations for children at our facility.
5.  Do you have a place there that I can stay until a bed becomes available?
Unfortunately, no - we do not have an emergency shelter at the Women's Center.  The Salvation Army has emergency shelter for women and children.

For more information, call 252-2002.

Mental Health Program
1.  How do I sign up for the MH Program?
First, you have to come into the Hope Center and fill-out an Intake form. After meeting with someone from Intake you may be referred to the Mental Health Program. Following that referral you will be given a Mental Health Assessment to determine if you are eligible for the program. 
2.  What are some of the services you provide to Mental Health clients?
Payee services, medication management, housing support, case management, appointments with psychiatrist and psychiatric nurses
3.  Can I get medications related to my mental illness?
Yes. Part of being in the Mental Health Program at the Hope Center involves clients keeping regularly scheduled appointments with a psychiatrist. After you have met with the psychiatrist he/she will prescribe what has been deemed appropriate and we will make sure you receive your medications.
4.  Are there private rooms available that I may rent?
Not immediately. However, after you have entered the Mental Health program and have been assessed, a private room may be an option at some point depending on availability.
5.  How can I get a disability check based on my mental health issues?
The first step is to apply, and we can help with the application process; it is not a fast process but we can help you get it started.
6.  What is the difference between SSI and SSDI?
SSI or Supplemental Security Income is a low income program that assists individuals who are disabled and have not paid enough into Social Security to qualify for regular Social Security disability. In this program your situation may be reviewed every so often to make sure you are still eligible. SSDI or Social Security Disability Income is for individuals who have paid enough to Social Security to qualify for regular disability. Some people receive some of SSI and SSDI and others only receive only one or the other, it all depends on how much you have or have not worked.
7  Do you accept interns?
Human Services Internships are available to students interested in or majoring in any Human Service field such as sociology, psychology, anthropology, english and many others. These internships are located at the Emergency Shelter with the Mental Health Program. Internships are available year round.

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